All Sandia Computers systems are custom built to order based on your exact specifications. Because each system is built specifically for you it cannot be resold once completed.

Build and Delivery Times

Most systems ship within 1 to 2 weeks depending on parts availability and current build queue

Every order includes
• Parts sourcing based on your configuration
• Assembly installation and testing after all parts arrive typically 3 to 4 business days
• Shipping based on the method selected at checkout

All timelines are estimates only not guarantees
Build times may change due to parts availability workload or verification requirements
Weekends and holidays are not included

Shipping Policy

• All systems are fully insured and require signature upon delivery
• Tracking is provided once shipped
• Delivery speed depends on the carrier selected

Sandia Computers is not responsible for shipping delays once the system leaves our facility

Customer is responsible for proper packaging when returning any item
Sandia Computers is not liable for damage caused during return shipping

Possible Delays

Delays may occur due to
• Payment verification or billing issues
• Backordered or discontinued components
• High value transaction security checks
• Carrier delays or customs processing

Orders are not considered in production until payment is fully verified

Warranty and Returns

All systems include a 1 year limited parts warranty covering hardware defects only

Within 30 days of delivery
• We will repair replace or correct confirmed hardware defects

Returns are not guaranteed and are only approved at Sandia Computers discretion

If a return is approved
• 15 to 25 percent restocking fee applies
• All labor shipping and payment processing fees are non refundable
• System must be returned in original condition with no damage or modification

After 30 days
• No returns accepted
• Warranty service only applies to hardware defects

What Is Not Covered

• Software issues viruses or user caused problems
• Physical damage misuse or unauthorized modifications
• Compatibility issues after purchase
• Normal wear and tear

Order Changes and Cancellations

• Changes allowed before production begins
• After production begins minimum 150 dollar engineering fee
• After parts are ordered cancellations are subject to actual costs minimum 20 percent

All deposits and payments made toward custom builds are non refundable once parts are allocated

Repairs and Turnaround

• Typical repair time is 5 to 10 business days after diagnosis
• Delays may occur due to parts availability or manufacturer lead times

Data Responsibility

Customer is fully responsible for backing up all data before service or return

Sandia Computers is not responsible for data loss under any circumstance

Limitation of Liability

Liability is strictly limited to the cost of hardware components only

Sandia Computers is not responsible for
• Lost revenue
• Downtime
• Business interruption
• Indirect or consequential damages

Payment Authorization and Fraud Prevention

By placing an order you
• Confirm you are the authorized payment holder
• Approve all charges
• Agree to all policies on this page

We reserve the right to
• Request ID verification
• Require signed authorization
• Cancel or refuse any order flagged as high risk

Orders may be delayed or canceled if verification is not completed

No Chargeback Agreement

By purchasing you agree not to initiate chargebacks for
• Custom built systems
• Delivered and accepted systems
• Delays outside our control including parts or shipping
• Issues covered under warranty

You agree to contact Sandia Computers first for resolution

Dispute Resolution

Before filing any dispute you agree to
• Contact Sandia Computers directly
• Allow reasonable time for resolution
• Follow warranty procedures

Failure to follow this process is a violation of this agreement

Order Tracking

• Order confirmation is sent after purchase
• Updates are provided during the build process
• Tracking number is sent once shipped

Final Disclaimer

All delivery and build times are estimates only and are not guaranteed.

Sandia Computers does not provide refunds, discounts, or compensation for delays.

By completing your purchase, you confirm that you have read, understood, and agreed to all terms above.