Managed Infrastructure Services
Our Managed Infrastructure Services provide comprehensive infrastructure management and proactive monitoring of on-premises, cloud and IT infrastructure. Let our highly trained, vendor-accredited experts, processes and tools manage the day-to-day operations of your multiplatform, multisite IT infrastructure.
Competencies
Save time and money with our Infrastructure services and solutions.
Infrastructure is a costly business expense and managing it requires a large amount of time and energy. With Sadia Computers Managed Infrastructure, we provide the infrastructure services our clients need at a reduced price point. With technical support for unified communications, route/switch, carrier services, and security, our team has the skills and expertise to help you increase productivity and efficiency.
Infrastructure Service Desk Plans
Our team is prepared to offer you our Network Operations Center (NOC) and Service
Desk coverage for all of your devices. We help determine the right plan for you based
on your device quality and quantity. Our plan includes:
Event Management
We manage and isolate events that occur on your networks with a Remote Monitoring and
Management (RMM) tool to ensure applications, voice, data, security, and video networks have
24×7 coverage. Once an incident is detected, we assign the case to one of our certified engineers.
Incident Assignment and Problem Analysis
A ticket is created once our system detects an incident. In real-time, a certified engineer is
assigned to analyze and resolve the issue. Our team follows a uniform, step-by-step resolution
process to resolve or escalate tickets we receive.
Problem Management
We understand that recurring problems cost you time and money. To ensure that you don’t
encounter repeat issues, we manage the entire lifecycle from identification to investigation,
documentation, and resolution. We improve long-term performance by identifying the root cause
of a problem and conducting regular health-checks on your systems.
Carrier Management
In addition to our network services, we are equipped to manage carriers that interact with your
networks. We work with Local Exchange Companies, Inter-Exchange Carriers, or other vendors to
isolate incidents, cooperatively test systems, and resolve issues.
Change Management
Don’t navigate a change to your network devices on your own! Our certified engineers can help
change or add IP addresses and manage your Windows Services.
At Sandia Computers, whether you require an enterprise-level solution or just a single computer, we are dedicated to providing you with the best service possible. Our clients are family.
We're proud to have worked with some of New Mexico's leading organizations, including:
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Our Sandia Computer IT experts have earned hundreds of professional certifications to design, build, and manage the best IT services for you. Speak to us to learn more about solutions to your toughest organization challenges.