INSPECTION – All goods are subject to inspection upon receipt. Buyer must inspect all products immediately upon delivery. Any defect, damage, or non-conformance must be reported in writing within five (5) calendar days of receipt. Failure to provide written notice within this period constitutes full and final acceptance of the goods. Payment prior to inspection does not waive this requirement. Acceptance is final once the inspection period expires. Any approved returns must be authorized in writing by Sandia Computers.

WARRANTY – Sandia Computers provides a limited warranty as stated at the time of purchase. No other warranties, express or implied, are provided. Warranty applies only to original components under normal use conditions. Any modification, misuse, unauthorized repair, physical or electrical damage, liquid damage, or improper operation voids warranty coverage. All warranty claims are subject to inspection and approval by Sandia Computers.

DELIVERY – All delivery timelines are estimates only and are not guaranteed. Sandia Computers is not responsible for delays caused by manufacturers, suppliers, shipping carriers, or events outside its control. Risk of loss transfers to Buyer upon shipment to carrier. Carrier delays, damage, or loss do not constitute grounds for cancellation, refund, or order modification.

TERMINATION FOR CAUSE – Either party may terminate an order only for material breach or insolvency upon written notice. Buyer remains responsible for all costs incurred up to termination, including labor, parts ordered, and non-recoverable expenses.

TERMINATION FOR CONVENIENCE – Orders may only be cancelled prior to parts ordering or build initiation. Once parts are ordered or work has begun, Buyer is responsible for all associated costs. Approved cancellations are subject to restocking fees, labor charges, and non-refundable components. Orders over $20,000 may not be cancelled once processing has begun.

INDEMNITY – Each party agrees to indemnify and hold harmless the other from claims arising out of negligence, misuse, or improper conduct. Neither party is responsible for damages resulting from the other party’s sole negligence or willful misconduct. Each party is responsible for its own property and operations.

LIMITATION OF LIABILITY – Sandia Computers is not liable for indirect, incidental, or consequential damages including loss of data, lost profits, downtime, or business interruption. Buyer is solely responsible for maintaining backups and system usage practices. Total liability is strictly limited to the amount paid for the product in question.

EXTRA CHARGES / FREIGHT / EXPORT – Shipping is prepaid and added to invoice unless otherwise agreed. All freight, export, or handling costs are the responsibility of Buyer unless explicitly stated otherwise. Once shipped, carrier performance is outside Sandia Computers’ control and does not constitute grounds for cancellation or refund.

US SALES TAX – Sales tax is applied where required by law unless Buyer provides valid tax exemption documentation prior to purchase. Buyer is responsible for all tax obligations associated with the transaction.

CANADA SALES TAX – All applicable Canadian federal and provincial taxes are the responsibility of Buyer and may be prepaid and included in invoice totals where required.

RETURN POLICY – All systems are custom-built to order. Once parts are ordered, labor begins, or build is in progress, costs become non-refundable. Returns are not accepted on custom systems unless required under warranty and approved in writing. Approved returns must be in original condition and may be subject to inspection and restocking fees. Special order parts and services are non-refundable.

PAYMENT TERMS – Payment is required per agreed terms. Sandia Computers may delay, suspend, or cancel any order due to non-payment. Buyer grants Sandia Computers a security interest in all goods until full payment is received. Past due balances may incur interest and collection costs as allowed by law.

ASSIGNMENT – Sandia Computers may assign or transfer its rights or obligations under this agreement without Buyer consent.

GOVERNING LAW / ARBITRATION – This agreement is governed by applicable U.S. law. Any disputes shall be resolved through binding arbitration in the applicable jurisdiction. The decision of the arbitrator shall be final and enforceable in court.

APPLICABLE LAW / EXPORT COMPLIANCE – Buyer agrees to comply with all applicable U.S. export laws and regulations. Products may not be resold, transferred, or exported in violation of applicable law or government restrictions.

CONTRACT TERMS – These terms govern all purchases, orders, and agreements with Sandia Computers unless otherwise agreed in writing. Any conflicting terms provided by Buyer are rejected unless expressly accepted in writing by Sandia Computers.

CHANGES – All order changes must be submitted and approved in writing. Changes may affect pricing, availability, and delivery timelines. Sandia Computers is not responsible for delays or cost increases resulting from approved changes.